MARKETING OBJ
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11-20: ECEDECBBED
21-30: BBACCDAAEE
31-40: CCAEBEDCAD
41-50: BCBAABBBDE
51-60: BBBBEABDCB

(3a)
Facilitators refer to individuals, tools, or systems that help streamline communication, collaborations, decision-making, or problem-solving within marketing teams or processes. They assist in enabling discussions, guiding meetings, fostering creativity, or simplifying complex tasks to achieve marketing objectives more efficiently.


(3b)
Functions of Facilitators in food processing Industries
(PICK FOUR)

(i)Process Optimization: Facilitators in food processing industries focus on improving and streamlining production processes to enhance efficiency and quality while reducing waste.

(ii)Quality Assurance: They ensure compliance with safety and quality standards, implementing measures to maintain high food safety levels throughout the production chain.

(iii)Innovation and Development: Facilitators encourage innovation by identifying new technologies, methods, or ingredients that can improve food processing techniques or create new products.

(iv)Supply Chain Coordination: They facilitate coordination between suppliers, manufacturers, and distributors, ensuring smooth operations within the supply chain for timely delivery and production.

(v)Regulatory Compliance: Facilitators navigate regulatory requirements and standards in the food industry, ensuring that all processes and products meet legal and safety criteria.

Functions of Facilitators in Banks
(PICK ANY FOUR)

(i)Customer Service Enhancement: Facilitators in banks aim to improve customer service by streamlining processes, training staff, and implementing customer-centric policies and procedures.

(ii)Operational Efficiency: They focus on optimizing internal operations, suggesting improvements in workflows, systems, and technologies to enhance efficiency and reduce operational costs.

(iii)Risk Management: Facilitators help banks identify, assess, and mitigate risks by implementing robust risk management strategies and ensuring compliance with regulatory standards.

(iv)Financial Planning and Strategy: They assist in financial planning by analyzing market trends, suggesting investment strategies, and contributing to the development of business plans and growth strategies.

(v)Training and Development: Facilitators conduct training programs for staff to enhance their skills and knowledge, ensuring that employees are updated on banking regulations, products, and services to serve customers effectively

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(4)
(PICK ANY FIVE)
(i)Distance: Longer distances often favor faster modes like air transport due to reduced travel time. However, for shorter distances, road or rail transport might be more cost-effective and efficient.

(ii)Cost: The overall expenses associated with transportation play a significant role. Air freight tends to be more expensive compared to sea or land transport for bulk shipments. Factors like fuel costs, handling charges, and infrastructure expenses influence the decision.

(iii)Time Sensitivity: Time-critical products, such as perishable goods or high-demand items, require faster transportation modes like air freight or express shipping to meet delivery deadlines and maintain product quality.

(iv)Nature of Goods: The characteristics of the goods being transported impact the mode of transportation. Perishable items might require refrigerated trucks or air cargo with temperature control to prevent spoilage, while fragile items might need specialized handling and packaging

(v)Reliability: Consistency and reliability in delivery schedules and transit times are crucial. Some industries, like pharmaceuticals or automotive manufacturing, demand reliable transportation to ensure production schedules are met without delays.

(vi)Infrastructure and Accessibility: The quality and accessibility of transport infrastructure, such as roads, ports, airports, and railways, can significantly influence the choice of transportation mode. Areas with well-developed infrastructure may favor specific modes over others.

(vii)Regulations and Compliance: Different transportation modes are subject to distinct regulations and compliance standards. Factors such as customs procedures, safety regulations, environmental standards, and international trade agreements can affect the choice of transportation mode, especially for cross-border shipments.

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(5a)
(PICK ONE)
Marketing planning is the process of setting goals, identifying target markets, developing strategies, and outlining specific actions to achieve marketing objectives within a specified timeframe.

OR

Marketing planning involves analyzing market conditions, consumer behavior, competition, and internal capabilities to create a comprehensive plan that guides the allocation of resources and execution of marketing activities.

(5b)
(PICK ANY FIVE)

(i)Understanding Customer Needs: Research helps in comprehending customer preferences, behavior, and expectations, aiding in the development of products or services that better align with market demands.

(ii)Market Segmentation: Research helps in dividing the market into distinct segments based on characteristics, allowing businesses to target specific groups effectively with tailored marketing strategies.

(iii)Competitive Analysis: Researching competitors provides insights into their strategies, strengths, weaknesses, and market positioning, aiding in the formulation of competitive advantages

(iv)Product Development and Improvement: Research guides the creation of new products or enhancements to existing ones, ensuring they meet consumer needs and stay ahead in the market.

(v)Market Trends and Opportunities: Research uncovers emerging trends, market gaps, and potential opportunities, enabling businesses to adapt and capitalize on shifting market dynamics.

(vi)Effective Marketing Strategies: Research informs the development of effective marketing campaigns, guiding decisions on pricing, promotion, distribution, and branding strategies based on consumer behavior and preferences.


(5c)
(PICK ANY SIX)

(i)Surveys and Questionnaires
(ii)Secondary Data
(iii)Focus Groups
(iv)Direct customer Observation
(v)Interviews
(vi)Social Media and Online Analytics
(vii)Sales and Customer Records


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(6a)
Market union refers to a form of economic integration where member countries agree to remove barriers to trade among themselves, adopt common trade policies toward non-member countries, and often establish common policies related to labor, agriculture, and other economic aspects.

(6b)
(PICK ANY EIGHT)

(i)Free movement of goods: Removal of barriers, such as tariffs or quotas, enabling goods to flow freely within the union, fostering trade.

(ii)Free movement of services: Facilitating the provision and consumption of services across member countries without restrictive regulations.

(iii)Free movement of capital: Allowing for the movement of investment funds and capital without significant barriers, encouraging investment within the union.

(iv)Free movement of labor: Granting citizens the ability to seek employment across member states without stringent work permit requirements.

(v)Common external trade policy: Implementing a joint approach towards trade agreements and negotiations with non-member countries.

(vi)Harmonization of regulations: Standardizing rules and regulations related to product standards, safety, and technical specifications to ease trade.

(vii)Unified competition policy: Ensuring fair competition within the market union to prevent monopolies or unfair market practices.

(viii)Common currency (in some cases): Adopting a single currency to facilitate transactions and enhance economic integration further (e.g., the Euro in the European Union).

(ix)Economic and monetary union: Creating mechanisms for coordinating economic policies, monetary stability, and fiscal discipline across member nations to promote overall economic stability and growth.

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(7a)
Warehousing refers to the process of storing goods or merchandise in a designated location, known as a warehouse. These facilities are specifically designed to safely and efficiently store various types of products before they are distributed, sold, or used.

(7b)
(PICK ANY FOUR)

(i)Private Warehouses: Owned and operated by individual companies to store their own goods. These warehouses offer complete control over operations, customization, and management of inventory.

(ii)Public Warehouses: These are third-party facilities that offer storage and other related services to multiple businesses or individuals on a rental basis. Public warehouses provide storage space for short-term or seasonal needs without the long-term commitment of owning a warehouse.

(iii)Distribution Centers: Focused on efficient movement and distribution of products within the supply chain. They often handle large volumes of goods, serving as hubs for sorting, packaging, and redistributing products to various locations.

(iv)Climate-Controlled Warehouses: Specifically designed to maintain specific temperature or humidity levels suitable for storing perishable items, pharmaceuticals, electronics, or any goods sensitive to environmental conditions.

(v)Automated Warehouses: These facilities use automated systems, robotics, and technology for various tasks such as inventory management, order picking, and transportation within the warehouse. They are highly efficient and often used in industries where speed and precision are crucial.

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(8a)
Internet marketing refers to promoting and selling products or services using the internet. It involves leveraging online channels such as websites, social media, email, search engines, and other digital platforms to reach potential customers.


(8b)
(PICK ANY FOUR)

(i)Targeted Marketing: Precise targeting is possible through various online tools and analytics, allowing businesses to tailor their marketing efforts to specific demographics, interests, behaviors, and locations of their ideal customers.

(ii)Cost-Effectiveness: Compared to traditional marketing channels, online marketing often offers lower costs. For instance, social media advertising or email marketing can be more budget-friendly while still reaching a substantial audience

(iii)Measurable Results: Internet marketing provides extensive analytics and tracking tools, allowing businesses to measure the effectiveness of their campaigns in real-time. Metrics such as website traffic, conversions, click-through rates, and engagement can be monitored and analyzed to optimize strategies.

(iv)24/7 Availability: Online marketing enables businesses to be accessible to customers round the clock. Websites, social media pages, and online stores operate continuously, allowing customers to engage or make purchases at any time, enhancing convenience and accessibility.

(v)Global Reach: Internet marketing allows businesses to reach a global audience, breaking geographical barriers and enabling access to customers worldwide.This is one of the most important benefits of Internet marketing